A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook ...

Social media platforms didn’t intend to polarize America. They intended to maximize engagement, and polarization was the ...

“My heart is broken,” said Mike, when he lost his friend Anne. “I feel like I’m losing the love of my life.” Mike’s feelings were real, but his companion was not. Anne was a chatbot — an artificial ...

Every user interaction improves chatbot performance. Developers are therefore incentivized to boost user engagement. This can lead to sycophancy, emotional manipulation, and worse. Anyone who ...

Staff Sgt. Victor Corena, assigned to Assault Company, 1st Battalion, 8th Infantry Regiment, 3rd Armored Brigade Combat Team, 4th Infantry Division, checks operational data on his end-user device ...

Recently, I found myself pouring my heart out, not to a human, but to a chatbot named Wysa on my phone. It nodded – virtually – asked me how I was feeling and gently suggested trying breathing ...